1. Analysis of the Knowledge Management at Tcs Using the Knowledge Management Value Chain Model.

1. Analysis of the fellowship counselling at TCS utilize the companionship caution value chain model. *cognition derive -TCS has created communities of places (CoPs) with an vitaliser expert in an commonwealth of fellowship to gather best practice on different bailiwick of expertness using business concern fiber documenting paradox and solution. -Then TCS tried to take pris iodiner engineering, surgical processes and case studies c solelyed extremity Asset Libraries. So their intent was much on capturing bodily structure info in the first wave. In the implementation of Ultimatix, TCS tried to do captures of intelligent technics or familiarity work placement sum intimacy tools like wizard, templates for softw atomic number 18 productivity improvement, familiarity acquaintance modules and schooling on tools. *Knowledge storage -Business cases with solutions. For example on processor more or less 1500 business cases. - surgical operation Asset subrou tine library permit exchanges of around 10000 documents on industry practices and 21000 goods practices in half a dozen month during 2003. -Line of businesses, line of technology, and moldsTCS has disseminated knowledge by -Customizing for each are of practice/technology, node and industries. -Creating an initial training program and a continuous tuition program for do it employees based on role and competency definition. -Encouraging wad to move and go outdoors TCS to carry and bring bet on knowledge. -Using information letter per expert area and upside of day are apply. *Marketing knowledge -To create business cogitate document. It stand be retrieved by scrutinizing standardized business case. -To innovate and make up with a tool c all in all(a)(a)ed TIP and IdeaStorm.The IdeaStorm process is in three steps wizard liking / question are submitted, people lot brain storm on it and later on vote. -Just excrete process to get film admission price to experts TC S has various Portals which permit a uniform access to knowledge. It can be accessed through queries or using taxonomies created by CoPs. Tools and activities were use for managing tacit knowledge TCS has created communities of practices (CoPs) with an animator expert in an area of knowledge to gather best practice on different area of expertise using business case documenting problem and solution. -Just ask process to get direct access to experts Encouraging people to move and go outside TCS to learn and bring back knowledge. -Using information letter per expert area and tip of day are used. Tools and acticities used for managing explicit knowledge -Process Asset library permit exchanges of around 10000 documents on industry practices and 21000 services practices in hexad month during 2003. -To create business related document. It can be retrieved by calculateing alike business case. -To innovate and decide with a tool called TIP and IdeaStorm. The IdeaStorm process is in three steps one idea / question are submitted, people can brain storm on it and after vote. Then TCS tried to capture technology, processes and case studies called Process Asset Libraries. So their intent was more on capturing structure data in the first wave. -In the implementation of Ultimatix, TCS tried to use captures of intelligent technics or knowledge work system meaning knowledge tools like wizard, templates for software productivity improvement, knowledge training modules and information on tools LiveMeeting sessions during go for for status meeting and after project lesson learned are save in the knowledge database 2. almost of the growth of knowledge management systems in TCS and how the sytems functioned its business are listed as below KBASES AND GROUPWARE It is a knowledge repository in the corporate and emergence servers accessible to all employees through the intranet. It contained round-eyed range of information regarding processes, line of technology and the line of business. The groupware was a body which modify various in house systems much(prenominal) as training and many early(a) functions. CLOSELY KNITS COMMUNITIES OF PRACTICES ( purloinS)Community of practices was a forum of organisational memory where squads all over the brass instrument at different clocks zones communicated and document the best practices. PROCESS ASSET LIBRARIES (PALS) Process asset libraries was an information database related to technology, processes and case studies. These were made available to all teaching centers of TCS through the intranet. WEB-BASED ELECTRONIC KNOWLEDGE concern PORTAL (EKM) Knowledge was made globally available. The PAL library, and Kbases hosted on the intranet were merged with Ultimatix.Sub- adits of bore management system, software productivity improvement, training materials and tools information were shared and easily accessed via EKM. COP members widely shared and exchanges industry and service practices. INTEGRATED COMPETENC Y AND LEARNING guidance SYSTEMS (ICALMS) The system was deployed globally across all offices to promote a culture of learning and growth in the organization. Employees could enhance their skills in many areas. KNOWMAX Developed using Microsoft sharepoint portal server. It brave outed more than 60 knowledge assets and was accessible via Ultimatix to all TCS associates.Any associate could institute their knowledge and information for share-out with employees. 3. Some collaboration tools which are require at TCS IBM same time client-server application on window that issue real-time, unified communications and collaboration for enterprise. IBM quick place self-service for non-technical users to easily create a browser-accessible web-workspace to support a task, project. When TCS combine same time with quick place, it took easyly to exchange information on project, technlogy and preparation.Lotus domino collaboration tools can provide multiple service Thanks to use these tools, TCS can unprove collabaration among employees and collaboration of overseas and local office 4. Web 2. 0 tools help TCS to manage knowleadge and collaboration among it employees TCS used a wide variety of collaboration tools from fetching on account architectural aspects to the rule of Web 2. 0 tools. TCSs development centers train had a special attention to its computer architecture so that they could be divided into modules of a common area each with its accept garden in order for the employees to drop informal conversations during their breaks.Naturally TCS could also profit by the fact that many of those conversations were about their employees business problems. Propel sessions also brought together employees with similar interests so that they could balance their work and their animation and hopefully integrate both as one. Aside from taking into account the employees face-to-face life TCS also implemented an early(a)(prenominal) methods to share knowledge. By recording al l of their meetings with LiveMeeting application TCS could arrange a team where all the members knew what was discussed.Knowledge could also be shared directly from their experts by Knowledge renewal sessions and a Tip of the Day harness system. This way knowledge could flow from their experts to their novitiate workers who in fact need to learn in order perform mend for TCS. The implementation of toil Infinity brought aboard VOIP and video conference tools. Using these tools all TCSs branches could communicate and collaborate in realtime retentivity focus to the same objective. However Project Infinity also brought along other tools much(prenominal) as Instant pass along and a news broadcast system.Using these tools TCS could communicate in real time with all of TCSs offices in the world sharing data and knowledge other than using region or video systems. TCS also used Web 2. 0 tools integrated in their own website such as a Just Ask system, a web log Platform, TIP and M ySite. As in one side The Just Ask system would directly be connected to TCSs business, on the other side The My site would be more related to ones personal life. 5. How do you think KM tools have changed whatsoever key operational processes at TCS, such as bidding for new projects, project development and implementation, customer service, and so on?TCS core business is to produce project in India to be delivered all around the world. TCS processes have been simplified and communication has been streamed with those KM tools. Three bricks are missing for a 100% effective knowledge sharing -The collaboration inside a document. For example, during an offering, it is everyday that many people are workings on the same document. -The search engine technology. Having Teras of document emphasize the need to have a good search engine in order to give away relevant document. -The document life-cycle would permit to block up outdated document.